Description

I purchased what I thought were designer Longchamps handbags but received counterfeit bags. I opened a dispute with AMEX. When I emailed them, they offered a full refund and told me to keep the bags even though they offer postage paid returns within 30 days. They asked that I close the dispute before they could issue the refund. While the dispute has been closed for over a week, they have not issued the refund, claiming it is still showing as open on their end. This is untrue according to AMEX.