Description

On Oct. 19th I ordered the iPad case. Within 5 minutes I emailed them per protocol, that I needed to cancel this order. On the 21st I left a voice message and sent a second email saying I had not heard anything. Later that day this is the response they sent me: “Dear customer, We are so sorry to hear that you would like to cancel your order. However, your package has already been shipped and is currently in transit, so we are unable to intercept it at this point. Shipping Method:UniUni Track Number:UUS5AL0458095981656 Logistics inquiry website:https://www.uniuni.com Would you be willing to wait a few more days for it to arrive? Once you receive the item, if you are satisfied with it, we would be happy to offer you a 10% refund as a gesture of goodwill. If you still prefer to return the item after receiving it, please feel free to contact us—we will gladly provide you with our return address and further instructions. We look forward to your reply. Thank you for your understanding, and we hope you have a wonderful day.” I responded: I will return it. Per your instructions … “If you still prefer to return the item after receiving it, please feel free to contact us—we will gladly provide you with our return address and further instructions.” … I need the return address and further instructions.” On Oct. 22 they emailed back with the following: “Dear customer, If you insist for returning it, pls check the return policy on casebus.com: https://www.casebus.com/Pages/ShippingandReturns/ Please package and mail the package to the following address after you receive the order: Room 505, Building M3, Maqueling Industrial Zone, Kejizhong 2nd Road, Nanshan District, Shenzhen, Guangdong, 518000,China When mailing, please attach the corresponding order number for verification. and we will carry out the refund process after confirmation.” On Oct. 28th I sent “I am wondering how shipping is paid since there was no return label in the package? Thank you” Later that day: Dear customer, Please note that the return shipping costs will be the responsibility of the customer.We do not provide return labels. Sincerely, Rachel Customer Support “ They were all from Rachel. This company is a Fraud. I am wishing that the federal government would step in and do something. When I checked the package it came from NY. The items are stored at a wares in NY. That’s where they’re shipped from. China is sending them to NY These statements are all my opinion from research. I looked them up on the web and sure enough everyone is saying they’re a scam. The only reason I ordered from them was because I bought a case for my phone and had not one problem. And yes, what they sent me, in my opinion, was junk. The case was weird, like a hard piece of cardboard, with the black covering on it. In doesn’t stay upright all the time in the ridges. It slips out and the iPad falls. Stay far away from Casebus.com. I REALLY HOPE SOMEONE OUT THERE TAKES THIS SERIOUSLY AND DOES SOMETHING. Oh, and I also wanted to say, my Junk e-mail box gets inundated with exactly what it is, junk. I will clear it then maybe like 2 or 3 hours later there like another 250 junk e-mails.