Description

Mid September 2025 clicked on what was guiseds as a JCPenney site. Proceeded to order five things ( two pairs of sneakers, a pair of slippers, a sweater, and a winter coat). I ran the process of putting them in cart and pushing them through purchase. The next day I get a confirmation that my order has been received. Jumping ahead to October 12th nothing has arrived yet after almost a full month. I reach out to the company through email tthey inform me that things are processing through normally and my order is in transit. On October 14th I get updated tracking information. Package is traveling from China. This is the first time there was any visual to read on the tracker. No tracking information was given after this until October 23rd. On this date tracking information says my items are in Los Angeles California processing through the normal Transit System. Feeling uneasy about this I contacted my local delivery services of UPS , FedEx , and the United States Postal Service . No tracking information that I had was in any of their three systems . We are now on October 28h I do not have my items nor do I have my money. They want to offer me a $3 refund or the option to spend $15 more to resend my order through. I again checked with UPS, FedEx, and United States Postal service. I cannot say that I'm shocked to find out that again the tracking information I have is not in their systems nor does it match the style of tracking numbers that the package delivering services use. I'll honestly say I used the F-bomb quite a few times in my final correspondence with them. As well as notifying them they were being reported to the Better Business Bureau.