Description

I was working in Microsoft Word and Excel. A window popped up stating that I didn't have enough Application storage memory. I called Apple tech support, they scanned my system and said my Mac was OK and that it was probably Microsoft. I went on line to the official Microsoft.com website and found a tech support number and called it, getting a tech on the line. I had just bought Microsoft 365, before this call, thinking it would help me with the storage problem, but I wasn't able to download the program. That's when I called the tech support number on the website. They didn't want me to use my Mac and wanted me to use my Hewlett Packard laptop. They went through a series of checks and processes and came up with several downloads they said were corrupt. They also had me log into websites: my Yahoo email, Facebook, Amazon, my two bank accounts to see if I was able to log in. They then said they were giving me a refund and wanted me to write the amount of $500.00 in the for the refund. I was entering the amount and started with not being able to place the decimal point. It looked like I had requested $50,000.00. I was unable to change it, because my delete wouldn't work and the number disappeared. The guy said I had entered the wrong number and that I was now going to have to refund the deposit into my bank. I went to my account and sure enough, there was a $50,000.00 deposit. I was upset, and he said that I had to go to the bank and send the money back to him. He said because of my error, he was going to be in a lot of trouble if this went through. He gave me instructions, Name and routing numbers of the bank to direct the money to. I was becoming suspicious by now. He also told me what to say at my credit union when I was requesting the wire transfer. He said not to mention Microsoft, and say it was to my nephew. I had been suspicious, and when I got to the bank, I whispered to the clerk that I thought I was being scammed and to freeze my account. I asked her where the deposit came from. She said it had been transferred from my savings account. She froze the account and I hung up on the phony tech support person. The name given for me to direct my money transfer was Nicholas Honkus, Bank: Wells Fargo, Acct # 6800072131, Routing # 121000248, Address: 5000 Watkins Way, Apt 411, Friendswood, Texas. (These are not my accounts) My credit union accounts manager has deleted my account and I will open new accounts tomorrow.