Description

I received a phone call early afternoon from someone who said they were with the JP Morgan Chase fraud department regarding two suspicious transactions. I do not have a Chase account, and they said the account was opened in my name earlier this month and there was someone named Karen Miller in Buffalo, NY who was being sent two transactions (one for $2,000 and one for $3,000). They said they will cancel the account and the transactions, provided cancellation numbers and case number, and proceeded to connect me to a supposed representative of Zelle's fraud prevention services. At that point, I was told my Zelle was in "NTM" mode, which stands for non-transaction mode or something like that, and they wanted me to send a "message" through Zelle to deactivate that mode. At this point, I terminated the phone call and decided to visit my bank branches in person to verify whether any of this is legitimate. I am on my way to the banks in question now.