Description

Formal Consumer Complaint – Personality.co Subscription Charges To Whom It May Concern, I am submitting this complaint regarding Personality.co for deceptive and unfair billing practices. On March 28 2025, I signed up for a 7-day trial for $1.95 to access a single personality report. I downloaded the report and never logged in again. I received no further emails, billing notices, renewal confirmations, or subscription reminders from the company at any point after the initial trial. Without my awareness, Personality.co continued charging $29.95 every four weeks for eight months, totaling $239.60. I only noticed these charges in October 2025 when reviewing my credit card statement. When I contacted the company, they confirmed I had not logged in or used any service since the initial trial, yet they refused to issue a refund and cited their “Terms of Service,” which I was never reminded of after the trial ended. Because this is a digital service with no ongoing interaction or communication, there was no reasonable way to know a recurring charge was active. Personality.co’s lack of monthly receipts, renewal confirmations, or billing notifications is deceptive and inconsistent with standard subscription practices.