Description

On September 18,2025. I had booked a flight from Frontier Airlines for September 20, 2025 through a third party (FlightsClick) for $319.77 I then received email stating their processing my payment and I will receive in a separate email the airline confirmation number that I never received. I called them the next day on September 19,2025 like 10 times stating I haven’t received the airline confirmation, they kept putting be on hold stating I will receive it soon but again I never received it. It’s getting closer to my flight date.My flight was scheduled to leave at 6am September 20,2025. I called them all day literally every hour til about 1am I was then told my flight was cancelled, they told me the seat wasn’t available anymore but I booked two days in advance. I spoke to a manager Piper I ask to be refunded please due to my flight being cancelled and the horrible services I received. She then stated they will issue a refund back to me in 15-20 business days. It’s now been 24 business days and they have not refunded my money back. I even contacted my bank to double check if they refunded me my money and still nothing. I tried even filling a dispute with my bank but they’ll tell me to settle it with the merchant. So I’m stuck here without my hardworking money they took from me and never returned. I see all the bad reviews about this business scamming people out of money falsely booking flights and identity theft. This business is the most horrible ever need to be taken down. They don’t deserve to be operating a business. I pray to God the Holy Spirit this lands in the right hands.