Description

I went to the site because I sesrched for online passport renewal. As it turns out they do not facilitate online passport renewal. They just collected my informaiton and then sent me a pdf form to mail in. And the pdf form printed out with my information. I immediately called them when I realized the mistake. I was put automatically on hold, then heard a message that the person was I trying to reach was not available and then disconnected me. That happended 4 or 5 times. I also send an email complaining and asking for a refund. No ackowledgement except a receipt for payment. they never ansered my emails or calls.