Description

I ordered a basic pair of running shoes from Kicks Crew. I was patient at first, as it took almost 2 weeks for a shipping label to be made, however, as the weeks dragged on I grew more and more suspicious. My order was "delayed for postage assessment, held awaiting payment" for several weeks. I contacted customer service at kicks crew to see what the problem was and they continually reassured me they would handle it. A few weeks later my USPS order was marked as LOST. At this point I reached out to Kicks Crew to let them know I would like a refund, but their policy is "once it's shipped, no refunds," so I filed a dispute with the credit card company. I then received a message from Kicks Crew telling me, again, that they would get this handled in 10 days, and that they would refund the shipping costs IF I cancelled my dispute with the credit card company. Fast forward another week and now the USPS package is marked as "The package associated with this tracking number was found to bear counterfeit postage and is now considered Postal Service property under USPS regulations and will not be delivered." So I've been wearing my raggedy old running shoes the last 2 months awaiting my new ones, and now they're not coming. This whole process has been an absolute nightmare.