Description

The company had a rental listing on Zillow with the address of *** Franklin Avenue, Taft, Ca 93268. I requested information about the property through Zillow and received a text message wanting me to fill out a pre-screening application in order to tour the property. The pre-screening cost $49. I was told that once the pre screening was completed, I would receive information about touring the property. I was also told that if we chose not to move forward after we toured the property, the $49 would be refunded. I completed the pre-screening application on 10/1/25 and followed up multiple times and was told that I would get information about the tour once pre-screening was completed. The listing was removed on 10/7/25 and I followed up again asking for a refund since I never toured the property and was told I could not get a refund because I never toured. I have attached screenshots of the conversation.