Description

Placed order for their heavily advertised handheld blower on Instagram. Purchased via Shop App on 8/15/25. Received two very vague order status updates via email(no actual tracking # to correspond with USPS), stating very general things like 'thanks for waiting, your order is being processed' or 'your order is almost here and is being routed to your local postal carrier'. It is now October 16, 2025, two months later, and still NOTHING. Sent order status inquiry via email on two occasions only to be told that they would check on the shipping status and get back to me. Again, nothing. When I inquire about a refund, I am told that a refund cannot be processed while the order is in transit but I may request one once it is received. Well, that's convenient. I can never get a refund if I never receive the item(?). In any case, my best option at this point is to just dispute the charge with AMEX so they do not get away with getting my money for a product I haven't even received(or may never receive).