Description

I attempted to get assistance with setting up my new Hewitt Packard printer. The final set up step was to access 123.hp.com for assistance with the software connection. I attempted to acces the site as instructed which I thought would connect me to the Hewitt Packard's web site but was actually connected with Candler Care llc. instead. I gave this fraudulent company access to my computer. They went in and they did, in fact fix my laptop. But then advised me that I had numerous viruses, trojans, etc in my laptop. I had some reservations, but they ended up coercing me to let them go in to fix these. So-called trojans and viruses and advised me it would cost $213. They also requested that I take advantage of their annual $699 a year protection pla which I declined. I advised them that I would be paying for their service through PayPal just in case they were a scam. And of course, they assured me, they weren't. They also sent me an invoice with the HP logo on it. However, after thinking about this more thoroughly, I called the HP number that I had used previously to help me with online support, who told me that they were not affiliated with this company, and they've had other reports of this kind of thing happening.