Description

On September 27, 2025, my husband found the Cheap Vuelos website online to purchase me a roundtrip plane ticket from St. Louis to Dallas (10/16 departure - 10/19 return) for $177.00. Once the reservation was made, an email was received from Cheap Vuelos stating that a "travel agent" would be contacting me by phone to confirm the reservation and then we would need to reply to the email to confirm the reservation. Once we were able to connect to the travel agent by phone, I was informed that the $177.00 roundtrip ticket did NOT include baggage and since this was a "promotional ticket with restrictions" I would not be allowed to check any baggage per Southwest Airlines. And, I would not be able to pay to check baggage at the airport, I would have to travel WITHOUT any baggage, AND that my original reservation was "NON-REFUNDABLE". I was then told I could "upgrade" for an ADDITIONAL $99.00 per flight to be able to check in 1 pc. of luggage for an additional fee at the airport. As I was getting going through the various flight times with the travel agent, my husband contacted SWA customer service by phone and was discussing with SWA what the Cheap Vuelos travel agent was saying about the "promotional ticket with restrictions" for $177.00 roundtrip, she informed my husband "that is a lie, we do not have any promotional tickets that do not allow you to check in luggage at the airport. I put the Cheap Vuelos "travel agent" on speaker phone so the SWA customer service representative could hear what the "travel agent" was saying while I had him repeat the bit about the "promotional ticket with restrictions". The SWA customer service representative said "that is a scam, you need to quit speaking to them and hang up." My husband told the SWA customer service representative that Cheap Vuelos already had our debit card information as we had to enter it on their website to start the reservation. She told my husband that if Cheap Vuelos charged his debit card for the roundtrip tickets, he could contact SWA and they would cancel the reservation and refund our money. In the meantime, I told the Cheap Vuelos "travel agent" that my husband was on the phone with SWA and proceeded to relay what the the SWA customer service representative told him. Then I got crickets for about 15 seconds. Than a different person with Cheap Vuelos got on the line with me and said "we are not allowed to speak with airlines" then crickets again. After about another 5-10 seconds the first "travel agent" got back on the line. When there were crickets on my line with Cheap Vuelos, my husband said "tell them you will not be traveling with luggage and still want the $177.00 roundtrip ticket". So when the first "travel agent" got back on the line, I told him. He asked me no less than THREE times to confirm that I would not be traveling with luggage in a VERY angry tone and each time I confirmed that I would NOT be traveling with luggage (the SWA Customer Service rep was still on the phone with my husband and said that I could definitely check it in at the airport). The "travel agent" very angrily confirmed my $177.00 roundtrip ticket and stated that I would get a confirmation from Southwest Airlines in 24-48 hours. After 3 days of not receiving the confirmation, I contacted the telephone # on the original email from Cheap Vuelos. I informed the "travel agent" that I had not received my SWA confirmation nor had the roundtrip ticket been purchased using the debit card provided. Again the "travel agent" tried to "upgrade" my ticket to check baggage, but each time I refused and continued to state that I only wanted to purchase the $177.00 roundtrip ticket that was originally reserved. The "travel agent" told me that that promotional tickets was no longer available but he could get me on the same flight for approximately $600.00. I told him "NO!!", and proceeded to tell him that I had reserved the $177.00 roundtrip ticket Saturday evening, was told Sunday that I would receive confirmation from SWA within 24-48 hours which never happened so they were to cancel my reservation and they most definitely did not have permission to run the debit card for ANY airline ticket. And, I also told him that we had SWA on the phone Sunday evening during their "confirmation call" who heard the "travel agent" state that the $177.00 was a highly restricted promotional ticket that does not allow baggage to be check in at the airport and SWA said that was a lie and a scam. "CLICK", they hung up. Fast forward to 10/09/2025... We had been watching our bank account to make sure that my husband's debit card had not been charged since the last phone call. On 10/09/2025, a $600.00 charge was made on my husband's debit card at a location in HOUSTON, Texas. My husband called Cheap Vuelos and asked the "travel agent" where his was located and he stated "Houston, Texas". We find it ironic that when I specifically told the "travel agent" during our last phone call that they DID NOT have our authorization to use the card information on file to purchase ANYTHING, and then $600.00 was charged to the card they had on file in the city where the "travel agents" work out of. My husband proceeded to tell the "travel agent" that somewhere in their office used his debit card information to make a $600.00 unauthorized purchase. He repeatedly stated that "we are not responsible for any charges made to your card". We will be contacting our state's attorney general regarding this. We DID contact our bank, cancelled my husband's debit card, and the charge was disputed and removed from our account. Cheap Vuelos is a SCAM and they are criminals. I am hoping that once we contact the Missouri Attorney General's office AND the Texas Attorney General's office, this place will be shut down. I'm mortified now to see all of the negative reviews for them. I wish my husband would have looked Cheap Vuelos up BEFORE he made the reservation. Thank God our bank worked with us and removed the $600.00 charge from our account!