Description

Targeted person (my daughter) called HP to get a refund for her broken printer. She spoke to a man claiming to be “Nigel” who then sent a “refund page” to have my daughter enter her refund amount to be reimbursed for her broken printer. Upon entering her information, Nigel claimed that she entered $11,500 instead of $110 which was not what she did. The computer glitched/or somehow the wrong amount was entered (not by my daughter) and he became very angry, rude, and defensive with her. He told her that she couldn’t hang up the phone or check her bank account because he claimed she’d be “in legal trouble”.she then had to go to her bank, was given a “routing number” and then had to transfer, “10,500” out of her bank account. Nigel then claimed she will receive the reimbursement money tomorrow morning and he is going to call her back to confirm the money is returned. My daughter was in the phone for 3 hours and felt morally violated and was very upset by the incident. Please contact my daughter, ****** *******, at ************* with any questions.