Description

Grabioa advertised a pellet smoker grease bucket and silicone liner on Facebook with a video showing the bucket and liner in detail. I followed, found, and ordered a pair of the advertised product directly on Grabioa's website. The ad also promoted a 49% discount on the purchase. Grabioa shipped grease buckets that were barely half the size shown in the Facebook video ad, they did not include the silicone liners (but only foil liners instead), and when the purchase transaction processed they added previously undisclosed extra processing charges that completely wiped out the 49% discount. I have exchanged multiple emails with Grabioa to claim a refund or return. Initially, Grabioa denied a problem, then after further pushing they offered only a 10% refund, and then after even more pushing offered only a 25% refund. Their behavior is indicative of someone who knows they are wrong. Their specific Facebook ad is no longer showing on Facebook, but the exact same ad under other multiple names still shows (likely related to Grabioa). You can locate the ad with this link: https://www.facebook.com/story.php?story_fbid=1343117904483514&id=100063559511699&mibextid=wwXIfr&rdid=EETFWlXk0h87OxYx#. Attached is a PDF of my latest email exchange with Grabioa, which includes the entire email exchange at every step. Also attached are 3 images showing a screenshot of the grease bucket and silicone liner from the video ad and a comparison of the buckets and foil liner shipped by Grabioa vs a full size foil liner for the size of bucket displayed in the video ad. Instead of pushing further, I have decided to file this report/claim and will advise Grabioa accordingly.