Description

Withjoy, a wedding website, was sent to guests for information and hotel booking. A booking was made through their company. Flight cancellations occurred and unable to make the destination. Contacted the hotel to request cancellation and refund. The hotel instructed to contact the third party booking agency, Withjoy. In communication with Withjoy ([email protected]) they said they partner with other agencies and that my booking was made with Nuitee and provided their contact info ([email protected] and 866-338-3099. Their phone number does not work, though it starts off as though it will and then disconnects consistently after about 30-45seconds, and I received one email response saying they would look into the matter and contact the hotel, but then have made no further responses, despite numerous attempts from myself and Withjoy agent. I contacted the hotel during this time to check if someone had reached out regarding my request for refund. They said there had been and they refunded the money on my behalf, and sent me screenshots proving the refund. Nuitee has continued to withhold the returned money and is refusing to reply or return funds to me for a non-rendered service, despite the hotel already returning the funds to them.