Description

I ordered the IMALENT MS03 flashlight (13,000 lumens) directly from IMALENT’s website. What I received was a generic, unbranded flashlight labeled “CREE Q5” that is non-functional, incompatible with the battery provided, and poses a serious safety hazard. The lithium-ion battery (MRB-217P40) was shipped without proper insulation or compliant packaging, violating U.S. DOT and IATA regulations for hazardous materials. The parcel was routed through third-party handlers and bore a shipping label referencing a completely unrelated recipient and address. USPS tracking confirmed the package was held due to unpaid postage, and the delivery address did not match the one I provided at checkout. IMALENT is an international company based in Shenzhen, China. Their only listed contact number is +86 18771262139. No U.S.-based phone number is available. The parcel was routed through a third-party U.S. handler (LAST MILE PARCEL, 9208 Charles Smith Ave, Rancho Cucamonga, CA 91730), which may be affiliated with their logistics network. IMALENT has refused to issue a refund despite multiple requests and clear documentation. I submitted a formal dispute and appeal through Cash App, which was ultimately denied—even though the transaction clearly violates Cash App’s Buyer Protection Policy and multiple federal consumer protection laws. Violations Include: • 15 U.S. Code § 45 – Deceptive practices under the Federal Trade Commission Act • 16 CFR § 238.2 – False advertising and misrepresentation • Consumer Product Safety Act (CPSA) – Unsafe product delivery and failure to meet safety standards • DOT/IATA Lithium Battery Shipping Regulations – Improper packaging of hazardous materials • USPS Parcel Handling Regulations – Misrouted and unpaid postage This experience has been deeply frustrating and dangerous. I paid for a premium product and received a misrepresented, unsafe item. I have preserved all documentation, including: • Photos of the incorrect flashlight and battery • USPS tracking logs and hazard notices • Email correspondence with IMALENT • Order confirmation and payment receipt Resolution Requested: • Full refund of $160.57 • No requirement to return the item, due to its hazardous nature and improper labeling • A formal acknowledgment of the fulfillment error and safety violations I am also filing complaints with the CFPB, Minnesota Attorney General, USPS Mail Fraud Division, and local law enforcement. I urge the BBB to hold IMALENT accountable for deceptive and unsafe business practices.