Description

I was scammed by an individual who falsely claimed to be a Venmo customer service supervisor. They instructed me to withdraw cash from an ATM and purchase gift cards, claiming it was required to upgrade my Venmo account to a business account. They said the sender’s account was on hold and this process was required to remove the hold. The venmo supervisor told me that I was going to be refunded but I never received the refunded amount of $2,000. The supervisor informed me that a certificate fee payment is required to have the hold get removed on the account. This turned out to be part of the fraudulent scheme. The supervisor's name is Fred who claims to be Venmo supervisor and the Venmo agent's name is Mike.