Description

This is a multi-tiered operation. Everyone I was routed to was from the Philippines. The first person called me saying they were Merchant Processors from Merchant Rebates. They insisted I had an $850 rebate from fees associated with my account. They knew my company name and that we had credit card processing, but they didn't have any of the details correct. They transferred me to a new person and then "explained" the situation to her at the beginning of the call. This woman told me to go onto authorize.net or wherever my payment processing took place, print out a copy of the previous month's statement and send it to them. They provided a fax number: 520-492-2771 which is some place in Arizona. This matches up to their 480 Arizona number they called in on. They obviously have no idea how a fax machine works because the second after she gave me the phone number, she asked me if the fax was already sent. I asked her if she knew her operations were a scam. She insisted that they aren't a scam because I can block out (she meant redact) any of my account info. They just wanted to see that the hidden fees (she quoted 2.2% imposed by our government; when I hit her back with this isn't something our government imposes, she admitted to not knowing how "my" government does business, and then went back to her script) weren't already rebated. These people are convinced that they are a legitimate organization, but they don't realize that they know things they can't possibly know if they are legitimate. Like being transferred to a person who already knows what all of my pushback issues could be about rebates and fees that don't appear on my statement, before I even raised those concerns myself. It means every person who gets transferred to the "next step in the process" also doesn't have any clue about a rebate or fees. When the fax didn't "go through", they gave me their email address to try: [email protected] The website for merchantsupport.com is basically a landing page to contact the company. The process is to transfer you to several people, have you send them a copy of your credit card processing statement, and they claim to be a middleman/3rd party processing company who will review your statement and get back to you tomorrow about the money you can receive from them, rebated from over-processing fees. All of their wording is red flags. They have no idea how rebates or refunds or credit card processing works and they are banking on the fact that most Americans with businesses don't know the processes either. When confronted about being a scam, they just adamantly say they aren't a scam because they aren't asking for information nor do they require any accounts numbers, which we can block out on our statements (our statements would be information, though, since that would tell them who are processors are). I told the person on the phone that the part she keeps repeating, isn't the scam. The scam comes at the rebate. But she was very insistent they are a real business. They aren't. I was transferred to one more person. They definitely have a lot of Filipino people working for them in call centers.