Description

I made a purchase from a website called Skull Moda. I bought a hoodie that was advertised as a beautiful, high-quality, hand-stitched product, on sale for around $40.

However, after receiving the product, I discovered it was just a cheap, 3D-printed graphic on a low-quality hoodie. There was no hand-stitching, and the item was not high quality; it was probably worth about half of what I paid. This was definitely not what was advertised and was a clear case of bait and switch. The website showed high-quality merchandise, and the product description never mentioned that the customer would receive a cheap, 3D-printed item instead.

I was very upset and contacted their customer support. They reviewed my order and claimed I received exactly what I paid for, which is clearly false, as you can see from the pictures I have provided. They said I could not return the item because the shipping cost was too high and offered me $5 to keep the product as compensation.

I told them this was not fair and requested a 50% refund, as the item was worth about half of what I paid. They then countered by offering me only $8. Seeing that this was going nowhere, I decided to take further action. I have already reported this to the FTC for bait and switch, and now I am filing this  with the Better Business Bureau.