Description

I received a “FINAL NOTICE” on pink paper with no business name or address; only a phone number with a contact person named Vicky Mercer and a warning that my coverage was about to be revoked. When I called, I spoke to a very testy young man named Matthew (only Matthew. No last name. He’s like Cher or Madonna, apparently). When I asked to speak to Vicky Mercer, I was told that wasn’t possible. When I explained my concern about the alarming presentation and language in this letter that might cause undue panic in someone without a high level of education or English proficiency, causing them to spend money they might not have on an unnecessary product, Matthew became irate, yelling at me and even cursing at me. It was unbelievably unprofessional.