Description

SCAM!!! FRAUD!!!! WE NEVER GOT OUR TICKETS!!!!!! I booked round trip tickets for my husband and I from Travoport. The first thing they do is have you call them after making the booking to confirm the reservation. ALL customer service agents have very heavy accents. I nor my husband could barely understand any of the agents we spoke with. They immediately try to up sale your tickets by telling you that the tickets we purchased are flexible and they cannot guarantee that you will get on the flight. Or that they could only guarantee one of us would be able to get on the flight. They lied about several things, including that you cannot have a carry on without paying extra, among other things. After trying to get them to just cancel my reservation, which they refused, I finally out of frustration agreed to have them issue the tickets. A few days later we did receive an email from Travoport confirming our reservation and what looked like an e-ticket. We were charged for the flights at that time. We also received an email from the airline carrier showing the reservation. We thought all was well until we arrived at the airport for our flight and discovered that we had no reservation. The airline’s system showed that a reservation had been made in our name for that date but was never paid for causing the reservation to be kicked out of their system. No one either from Travoport or the airline reached out to us to let us know that. My husband called Travoport from the airport to see what happened. They said that they did not pay the airline because we did not pay the tax on the tickets and tried to extort more than the tax turned out to be from us before they would send payment to the airline. When asked why they didn’t collect the tax at the time of the reservation, the representative that we were speaking to avoided the question. We asked them to send payment that they received from us to the airline, and we would pay the taxes directly to the airline, but they refused. They also said that we were supposed to call the airline and make a reservation ourselves which defeats the purpose of purchasing tickets from them. You can’t do that without purchasing again. After being put on hold numerous times and speaking with several Travoport agents, we were running out of time to try to purchase tickets at the carrier ticket desk and catch the flight we were supposed to be on in the first place. So out of frustration of getting nowhere we just hung up the phone and purchased tickets from the carrier. We ended up paying $1,200 for last-minute tickets that should have been $400 if they had done what they were supposed to do. Very expensive “Stupid Tax