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tried to purchase a dog on facebook, all of a sunned the breeder could not deliver dog. Put me in touch with a shipping company that continued to ask for more money. 1st asked for a crate rental and i stupidly paid the $399 Subject: Crate Rental Fee for Pet Shipping We hope this email finds you well. We would like to provide you with important information regarding your upcoming pet shipping arrangement. As part of our commitment to ensuring the safety and comfort of your beloved pet during transit, we offer crate rental services. This email serves to outline the crate rental fee and the benefits associated with this service. Crate Rental Fee: To ensure the appropriate care and security of your pet, we require the use of our specially designed pet crates during the shipping process. The crate rental fee for your pet is as follows: Benefits of Crate Rental: 1. Safety and Security: Our crates are specifically designed to meet the highest safety standards for pet transportation. They provide a secure and comfortable environment, minimizing the risk of injury or escape during transit. 2. Size and Comfort: Our crates come in various sizes to accommodate pets of different breeds and sizes. They are spacious enough to allow your pet to stand, turn, and lie down comfortably throughout the journey. 3. Hygiene and Cleanliness: We ensure that all our crates are thoroughly cleaned and sanitized before and after each use. This helps maintain a hygienic environment for your pet during the shipping process. 4. Compliance with Regulations: Many airlines and transportation authorities have specific requirements for pet crates. By renting our crates, you can be confident that your pet will meet all necessary regulations for a smooth and hassle-free journey. PLEASE NOTE : that the crate rental fee is separate from the overall pet shipping cost and will be included in your final invoice. We understand that your pet’s well-being is of utmost importance to you, and we are dedicated to providing a safe and comfortable journey. Should you have any questions or require further assistance, please do not hesitate to reach out to our customer support team. Therefore you must rent from us an air conditioner crate or buy an air conditioner crate . And you will receive the money in cash the following cost is listed below buy........$600 which is non refundable rent .......$399, which is 100% refunded as we arrive your home with the puppy. Please note if you pay $600 you are buying the crate which we will hand it over to you with the puppy as we arrival your home tomorrow but if you pay $399 for the electronic crate, it will be refunded then asked for insurance which i refused to pay and realized something was up. breeder refused to pay We wish to inform you that your shipment is still pending due to custom safety department. They are demanding insurance documents covering your package delivery .  You therefore have to pay a Refundable insurance fee which is refunded back to you when your package is safely delivered. The insurance declares your package has met all requirements for this shipment following laws that govern ownership and transportation   We have 3 types of insurance fees.   ORDINARY INSURANCE-$600 98% refundable upon delivery, it covers certificates and safe delivery ensuring that your package is ordinary risk covered and insured.    BASIC RISK INSURANCE - $750 This is 99% refundable upon delivery, Incase of any inconvenience, the package is closely examined .It covers certificates, maintenance,accommodations and safety.  ALL RISK INSURANCE-$1000 This insurance fee is 100%  refunded upon delivery and in case of any inconvenience all will be paid back worth $1000 which entails fee, accommodations fee, maintenance fee, package service security of all documents and safe delivery. An extra accessed cost will totally be paid back or package replaced to the receiver if the delivery gets compromised. This is the best insurance option because it also has mortality insurance and your delivery is prioritized.  NOTE : The insurance fee is refunded back to you upon delivery of your package . Please kindly choose the type of insurance you will like to pay, so that we can proceed with your shipment documents which is currently on HOLD. now they are harassing me for money for the insurance. I tried to cancel the purchase and they are now trying to create additional charges