Description

***** ** ******
***** ** ********* *****
*** ***** ** *****
************ **********
*******************
***************************************
September 23rd, 2025
Federal Trade Commission
ATTN: Complaints
600 Pennsylvania Avenue NW
Washington, DC 20580
RE: Neural Frames
Dear Complaints:
This letter concerns my recent purchase of “Acorns” from Neural
Frames, the platform’s credit system for rendering AI-generated videos.
While the purchase was made in good faith, it resulted in confusion,
unexpected limitations, and a loss of $100…ultimately revealing what I
believe to be deceptive business practices.
I am documenting this experience not only for accountability, but
to ensure others are warned and protected. A copy of this letter will be
sent to Neural Frames’ executive leadership, as candid customer
feedback is essential for any company claiming to ser ve creators.
Another copy will be submitted to the Better Business Bureau to
formally register the issue.
NOTES
I no longer write
academically; my
life ended in 2009,
and all I care about
is being understood.
I offer apologize in
advance.
I don’t have an
editor; more
apologizes
Due to the
exposures in
Southwest Asia
I…on occasion…lose
words, and that can
be reflected in my
writing. I submit
final apologizes.
Importantly, a refund alone does not resolve the matter. There may
be other customers who encountered the same misleading structure
and were never reimbursed. This letter stands for them as well.
Core Services Offered by Neural Frames
• Autopilot Video Generation: Users can upload a song and let the
AI handle the rest…automatically generating a storyboard, selecting
visuals, and rendering a complete video with minimal input.
• Manual Scene Editor: For creators seeking precision, the platform
offers a frame-by-frame editor where each scene can be customized
using prompts, styles, and timing controls.
• Premium Animation Models: Neural Frames provides access to
advanced rendering engines like Kling and Seedance, designed to
deliver high-quality, stylistically diverse animations.
• Credit-Based Rendering System (“Acorns”): The platform operates
on a pay-per-render model using acorns, with optional subscription tiers
that unlock unlimited rendering and additional features.
• Branding & Export Capabilities: Users can add cover art, titles,
and export videos in formats tailored for platforms like YouTube,
Instagram, and TikTok.
My Purposes
As a songwriter, my goal was to transform several original
compositions into fully produced videos. Neural Frames advertises this
exact capability. Upon logging into my account today, I confirmed that
all of my previously uploaded songs…dating back several months…were
still present and organized into storyboards. This confirms I was
operating within my correct account, and I note this explicitly to avoid
any confusion or misdirection.
I intended to purchase their highest-tier offering, known as Neural
Nirvana, which is listed at $2,388 annually or $199 monthly. However, I
discovered…via their own Pricing Page…that it’s possible to purchase
acorns (rendering credits) without subscribing to a monthly or annual
plan. This distinction is critical, as it directly informed my purchasing
decision.
-It says billed yearly, but its also possible to subscribe and pay monthly; but when purchased it’s more.
The Purchase and Its Fallout
Given the steep cost of Neural Nirvana…$199 per month or $2,388
annually…I opted to test the platform first by purchasing 6,000 acorns
for $99, a significant investment. Nowhere on the site was it clearly
stated that these acorns could not be used to render videos without an
active subscription (Account vs subscription). As a result, I was left
with 6,000 unusable credits and no access to the core functionality I
intended to use.
I reached out to customer support and was connected via text with
someone identified as “Liz.” When I requested to speak with a
supervisor, I was told none were available.
Liz informed me that the acorns I purchased were only usable with
Neural Frames’ so-called “Free Tools.” This explanation was
contradictory…if the tools are free, then credits shouldn’t be required.
When I raised this point, Liz declined to comment. She did initiate a
refund, stating it would take five days for the funds to return to my
account.
For context, the Neural Nirvana subscription includes:
• 24,000 acorns
• 10 AI rendering modes
• Stem extraction
• Audioreactive effects
• 1080p and 4K upscaling
• Priority rendering
• Full Autopilot access (upload a song, AI generates the video)
When I asked Liz how to cancel a paid subscription, she claimed that
deleting the account would suffice. This is misleading. Deleting an
account does not automatically terminate a recurring billing agreement
with a payment processor.
Escalation and Final Assessment
Throughout my interaction with Neural Frames support, I repeatedly
asked whether deleting an account would actually terminate future
billing. Liz, the representative I spoke with, was either unwilling or
unable to provide a clear answer. At one point, she attempted to end the
conversation by stating she had other customers to assist…despite my
ongoing confusion.
I posed a straightforward hypothetical: Could a customer purchase
Neural Nirvana (24,000 acorns) for one month and then cancel the
subscription? Rather than answer directly, Liz deflected and pointed me
to unrelated material. I reminded her that customers…not support
agents…decide when their questions are resolved. Liz disagreed and
abruptly ended the text chain, despite having previously stated that all
chats were auditable.
Based on this experience, I believe Neural Frames is operating under
deceptive practices. Even if other customers were satisfied, my
conclusions are grounded in the following:
• Acorns function as a pricing disguise. Instead of listing clear dollar
amounts, Neural Frames uses a proprietary credit system that obscures
actual costs.
• Publicly purchasable acorns cannot be used for core video
rendering unless the user also pays for a subscription—this is not
disclosed clearly at the point of sale.
• There is no transparency about how many customers have
unknowingly purchased unusable acorns and received no refund.
• The advertised $199/month subscription is misleading—if paid
monthly, the actual cost is $399 per month, double the stated rate.
• Liz repeatedly refused to answer direct questions, even when I
asked her personally—not for a link or generic FAQ.
• The support interaction involved semantic manipulation, where
terms like “free tools” and “account deletion” were used in ways that
mislead rather than clarify.
• No supervisor was made available, despite my explicit request.
Conclusion
This is not a misunderstanding. I am not confused. Neural Frames sells
digital “acorns” to access so-called “free tools,” while failing to disclose
that those tools require a paid subscription to function meaningfully. I
received a refund, but the actions I’ve described were real, deliberate,
and systemic.
This is a scam. I expect a formal response.I hereby certify that the
information I have given are true to the best of my knowledge and belief.
I appreciate your time and attention.
Kindest Regards,
Aaron J. Pinson, MA
"In any operation, whether it's in planning or execution, you can never
count on luck; but you have to recognize, acknowledge, and accept it
when it's there."
Maj. Jim G. Pinson
Operational U-2 Pilot and Instructor