Description

I ordered what was advertised to be an AI Koala bear online on August 7th, 2025. The website showed it to have lifelike features and behaviors and pitched it as a companion tool. I first ordered just one, but when I went to checkout another popup arose on the screen prompting to purchase a second one at a discounted price, but you only had a few seconds to decide. I made the purchase and bought two. It took a month for them to arrive, September 4, 2025, and when I opened the bag all I received inside was two plain old koala stuffed animals approximately 6 inches high that I could have purchased anywhere for about $2 a piece. I certainly wouldn't have paid the $78 I was charged for them. I'm furious. I can't get a response from the company, and yet I constantly see their website popping up everywhere advertising their products. This concerns me for obvious reasons. I can't imagine how many other people have experienced the same already. They sell a variety of items. The website is https://osimcarestore.com/, their address from the website is: HONG KONG HU JIE INTERNATIONAL LIMITED FLAT/RM 1203 12/F TOWER 2 CHINA HONG KONG CITY 33 CANTON ROAD TSIM SHA TSUI KL, and their support email is listed as : [email protected]. Any assistance would be greatly appreciated in resolving this matter or at the very least, shutting them down so no one else falls victim. Thank you.