Description

On September 2nd 2025d, I signed up for Lead Zolo's services after being offered a $1,000 promotion to "sign up today" if I deposited a $5,000 balance for leads. I was explicitly told by their representative that the $1,000 would be available immediately and would serve as a credit for leads, effectively giving me $1,000 worth of free leads. This was a significant factor in my decision to load the $5,000 balance with them. I began using their service to receive what were advertised as "motivated" real estate leads. However, the leads provided were of extremely poor quality—unresponsive and unqualified. This low quality was the primary reason for my decision to terminate the service. When I requested to terminate my account and receive a full refund of my $5,000 balance, I was informed that the $1,000 was not a general credit but was intended solely for use on their platform and was non-refundable. This crucial detail was never disclosed to me during the initial sign-up process. The representative's initial statement led me to believe the $1,000 was a direct credit, and I continued to use the service under this false premise. As a result, Lead Zolo is only offering to refund me $4,115 of my initial $5,000 deposit. They are unjustly withholding $885, claiming it was used for the non-refundable portion of the "promotional" credit. I am seeking a full refund of my remaining balance, which is $5,000. I believe Lead Zolo's actions constitute a clear bait-and-switch tactic. They used a misleading promotional offer to secure a large deposit, failed to deliver the promised quality of service, and are now refusing to refund the full balance based on a policy that was not disclosed at the point of sale. I have attached all relevant communications and a record of my deposit to support this claim. Thank you for your attention to this matter.