Description

Seen ad online for BootBarn. Website was featured on facebook ads. I went onto page revieweditand even looked up to see if this was a legit site. Google originally said this is a reputable company. I purchased 5 items. After 6 weeks of no product, i reached out to shipping company/tracking. They claimed item was delivered on 9/13/25. But i was on vaction that week and never got any packages. I emailed customer service, their replay was they would follow up with delivery department and gollow up with an investigation. By this time i contacted my bank and had the charges reversed. And now i see this company scams people under different commercial name pages. Mostly adverstised on social media outlets. Heres a copy of what the response was when i emailed customer service. Hi Mr302 Onfire, Thank you for contacting and supporting us. Tracking Number: LXGYL***********N Tracking Website: https://www.track718.com/en/detail?nums=LXGYL***********N Logistics Details Screenshot: Tips: Please click our link to check the tracking information. If you are unable to retrieve the tracking details, please confirm whether you are using the link we provided and ensure that the tracking number you entered is correct, with no extra spaces before or after it. We apologize for the inconvenience of not receiving your package yet. We're on it and will resolve this promptly. The tracking shows it's been delivered. Please check with neighbors or common areas like your mail room. If it's still missing, contact us, and we'll look into it with the carrier. We'll also consider a claim if it's lost. If you have any other questions, please feel free to reply to us, we will be happy to provide you with help and after-sales service. Sincerely, Customer Service Team