Description

? I purchased a subscription advertised on the company’s website for $29.99 per month. However, the following business day I discovered that my bank account was charged $350 instead. I immediately emailed the company regarding this issue, but after waiting several business days without a response, I contacted my bank and filed a fraud claim. At that point, my services had been canceled, yet I was still charged for a full year’s subscription—services that were never rendered. For the past two months, I have been sending emails to the company with no resolution. They continue to deny responsibility, even though I contacted them the next business day after the charge. Initially, they told me a refund was on the way, but after more than a week of waiting without receiving the funds, I followed up. At that point, they changed their response, stating that since the refund was not processed within seven business days, I could not receive it. Now, they refuse to issue a refund or provide services, despite having taken a full year’s payment from my account without my consent.