Description

We placed an order for 4 sets of tofu litter on Excelia.net on July 25, 2025. Right after an order was placed on their website, we received an email sent from [email protected] that states our order number and that our payment was successfully received. No tracking information was provided to us until August 6, 2025. The tracking information was linked to track718.us. We were informed by [email protected] that delivery might take 15-20 business days. By August 21, the tracking information did not have any update of the whereabout of our order as of August 17. Multiple emails were sent to [email protected] regarding our order not received. We also sent email to [email protected] (provided on Excelia.net) but the email simply bounced back. By August 22nd, the tracking information showed that the order was delivered on August 20. We never received our order despite multiple contacts were made. track718.us is a fake tracking website, which we discovered over the internet searches.