Description

i ordered clothes they didnt mention they came from china once arrived they were cheap looking , I asked for refund they said i needed to take pic to make sure the clothes were not damaged i then sent them pic they sent my DSL info to ship clothes back but i would have to pay for the cost which would not be quaranteed if they got lost i was still responsible. the cost to ship them back was > then 1./2 of what i originally paid this was one of the email they sentThank you for your response and for sharing the requested photos. This helps us immensely with processing the return process. Below are the return instructions for your item: Our return shipment must meet the following conditions: • Return your order within 30 days of receipt. The 30-day return period is binding. • Ensure that the products are in their original packaging and free of signs of use. Return costs: • Return costs are at your own expense and will not be reimbursed by us. • We strongly recommend sending your return shipment with a track-and-trace code. Please note that returns are at your own risk, and your package may get lost or be untraceable without a track-and-trace code. In that case, the purchase price will not be reimbursed. • You can purchase a return label via the following website: https://www.dhl.com/us-en/home/book-online.html Refund: • As soon as we receive your return shipment in good condition, we will refund the purchase amount to your account within 7 working days. Return form: You can find the return form attached to this email. Please fill out this form and include it with your return to expedite the process. If you have any questions, please do not hesitate to contact us. another email On Mon, Sep 8, 2025 at 5:48:48 CEST, Emma & Jack Boston [email protected] wrote: Hi Stacey, Thank you so much for your message and for sharing your detailed feedback. I’m really sorry to hear that most of the items didn’t meet your expectations. We completely understand how disappointing it can be when the fit or quality isn’t what you hoped for. Before proceeding with the standard return process, I’d like to offer an alternative that may work better for you. We provide an exchange service, where you can choose the same product in a different size or select another product within the same price range. The items you originally received can be kept or gifted, and we only charge a small exchange fee. If you’d like to go this route, please let me know which items you’d like to exchange and for what sizes or products. Once confirmed, I can place the new order immediately so you receive the items as quickly as possible. Of course, if you prefer a full return and refund instead, we can guide you through that process as well. Thank you again for your patience and for giving us the opportunity to make this right. Warm regards, this was the return form they wanted me to fill out once i realized the price was high i decided just to keep the items