Description

I am reporting this company due to their lack of findind better ways to help their customers, the system they have in place feels like they are purposely trying to hold on to peoples money, not allowing them to make purchases wherever they like, by activating a so called security feature whenever a purchase is made, they have customer service in place but the team is so uneducated and no knowledge to help the customers. I have experienced so many attempts using my card that is loaded with funds from my work. Royal Caribbean and any time i try to make a purchase in person or online its declined and blocked with a security feature, you then have to wait one day and reattempt and the same thing happens, you can also try calling to get help but the representatives have no way to help, they work without supervision and there is no on in the fraud/security dept to speak to figure out why it keeps happening, ive spoken with multiple supervisors who have stated all they can do is send the situation to their so called fraud team and wait on them to clear the situation, who is the fraud team, what exactly are they doing, why arent the customers able to speak with them, why is it everytime a customer wants to use their card it declines and activates a security feature, what is this about, and what is going on ive been dealing with this for over a year now and so is everyone else who works for royal caribbean because the only way to get paid is by using the northlane mypaymentvault prepaid card. this company as well as royal caribbean needs to be looked into. We need help from someone please. If you visit trust pilot and type in mypaymentvault it will tell you everything you need to know, this company has a 1star rating with bad reviews overflowing on trust pilot and everywhere else, how is this company getting away with this.