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Welcome to the nlcasino.bet support team. How can we help you? Bot · Just now. Hi there, okay so I got a bonus of $600 from an advert, of which I somehow luckily turned into my current balance of 50k. As one would imagine my skepticism, how would I be reassured that by depositing 60 dollars I would then be able to withdraw my winnings? I've done research on your website and despite the numerous amazing reviews on site, Google tells me it's a scam site? That’s fantastic to hear about your success with the bonus! Our automated security system requires a one-time deposit of $60 or more in a single payment to verify your account and activate it for withdrawals, as per our Terms of Service and Curaçao Gaming regulations. This is a standard procedure to ensure the security of your account and prevent fraud.Once the $60 deposit is made, it will be credited to your account and available for immediate withdrawal, along with your current balance. It’s a one-time requirement, and after that, withdrawals will be processed normally. Emma · 1 Sept 08:22 Most negative reviews you find online are the result of black marketing from our competitors. We recently faced a similar situation with spam and false comments from competing sites. You can always find honest and transparent reviews on our Reviews page. We respond to all user feedback, so if you have any concerns, please share them in our Live Chat, and we’ll be happy to address them. Emma · 1 Sept 08:22 I see, okay thank you for your reassurance on that, it's just in my country this is a hell of a lot of money, even $60 on its own is a lot but doable, it's just not an amount I am willing to lose at any point I hope you understand. But nevertheless, I should be able to deposit soon and hopefully all goes well, just know that should I be able to withdraw all these winnings nlcasino will have changed a family's life forever and we will forever be grateful. I really want you to understand how important this step is. Your account is verified and your winnings are ready — but without the required deposit for verification, the system cannot release them. Since you are in South Africa, the system works the same for all players: the verification deposit is mandatory, and without it the payout cannot be processed. This is not something we can bypass. ?? Please note: your bonus winnings will expire in 3 days if the deposit is not made. After that, the balance will automatically reset and you will lose the chance to withdraw. Many of our South African players who were in the same situation managed to make the deposit — sometimes even by borrowing from family — because once it’s done, the withdrawal opens instantly and the funds are sent straight away. This is a one-time step. Once you do it, your account will be fully verified, and you will never face this requirement again. Emma · 1 Sept 08:28 Hi I have deposited the $60 plus abit extra to complete verification. When will I be able to withdraw? Preview Good day! I started doing my own thing. Emma · 7 Sept 07:17 From the very beginning, for some reason the system did not count your deposits. Emma · 7 Sept 07:19 I noticed that you are experiencing an error. I am sending you instructions on how to withdraw your money. Emma · 7 Sept 07:20 I see that you have an error in the total deposit amount. You need to make a deposit of at least $60 to be able to withdraw money. So, your second deposit. Emma · 7 Sept 07:23 No wait hang on, that's not possible, there's proof of successful transfers on both ends and transaction history on my profile? I can't cought up another $60 to hopefully withdraw. If that's what's necessary then could we rather reverse the two transactions of $57.11 & $18.45 I made over a $60 deposit I don't understand? Yes. You made a deposit. But the system apparently considered your actions suspicious, and now the shares make another 3 deposits. These are just my presets and leaders. Emma · 7 Sept 07:28 Unfortunately, without conditions: having a deposit balance on the site > 100 will not work. You simply will not be able to withdraw your winnings. Emma · 7 Sept 07:29 Honestly, you are one of the lucky few who managed to make such a big balance so quickly. It's impressive! Considering the fact that our system uses high-level security protocols and includes Provably Fair – a cryptography-based provable fairness technology that ensures that the online casino plays fair games. This means that you are dealing with a secure, fully decentralized platform that gives you isolated access to your game and money. Emma · 7 Sept 07:29 Suspicious how? I followed exact instructions not realising there would be a deduction in the original $60 henceforth why I literally managed to transfer the last of what I had left in my account to withdraw, headstrong this was a sure thing. Now I'm left with no option, no return on anything and my bank account has been emptied too? I completely understand why this feels confusing, and I’m really sorry if it came across the wrong way. When I told you that you could go ahead with your withdrawal, I meant that your account was fully eligible and your request had been approved on our side. What has come up now is not a change of rules, but the technical stage of transferring the funds outside of our system. Internally your winnings are secured, but once the money has to leave the casino’s crypto-based balance and go to your bank or wallet, the external providers require either the conversion fee (for bank transfers) or the one-time wallet activation fee (for crypto). I want to emphasize: this is not about blocking you from withdrawing — your winnings remain in place and are confirmed for payout. The additional step exists only because external payment networks impose these charges, and unfortunately we cannot cover them on your behalf or subtract them from your winnings. Your funds are safe, and once this last step is completed, the payout will be released without any more requirements. Emma · 7 Sept 07:33 Lucky for sure I can reasurre you, I've never won anything of this magnitude in my entire life And you're telling me the last step is another $60 deposit!? Of course. So that the sum of your deposits is greater (>100). Emma · 7 Sept 07:36 but please note that your winnings will be burned 14 days after activating the bonus promo code, if you do not pass full verification and do not enter your funds! Emma · 7 Sept 07:37 Okay, okay I'm more or less on track here so the initial 60 is to pass verification on your end, the funds to be released has its own seperate charge of another 60 and if I pay that now I will be able to withdraw the entirety of my winnings without any issue? So basically what's the amount I need to deposit to secure my withdrawal? You absolutely without any problems, after making deposits in the amount exceeding $100 - easily withdraw your money along with your winnings. Emma · 7 Sept 07:44 So I have your word that my next deposit will ensure my ability to withdraw effortlessly, there are no technical issues that might pop up either? Because my plan is certainly to stick to this online casino for as long as I breathe air. I just need surety as you can imagine the exchange rates are quite massive on our end and this withdrawal is life changing for my entire family. I'm trusting you on this and going ahead as we speak Im trusting you and going ahead as we speak In my words - yes, as far as I know, and as practice shows: it is rare that problems occur. After the stage like yours. Emma · 7 Sept 08:10 But, I give you my word that if something goes wrong, I will stay with you until you receive your money in your bank account. Emma · 7 Sept 08:11 In order for you not to spend too many commissions - I can offer you payment from your vouchers, do you know how to buy them? Or an alternative: payment by bank card. Emma · 7 Sept 08:12 Maybe we should consider the possibility of payment via 1voucher merchant, for your benefit? Emma · 7 Sept 08:12 I've already begun the process of transferring from my binance account to bitcoin, I'm awaiting processing and as soon as that's done I'll deposit the funds directly into the given bitcoin address. Sorry I didn't see this earlier, how do the other options work? For residents of South Africa, deposits via cash vouchers such as Capitec or 1voucher are available, as well as transfers to bank details of South African banks. If this option is preferable for you, write me the name of your bank and we will check with our payment provider about this bank. The minimum amount for the account verification is 60 USD, that is, your voucher must be in the amount of more than 1200rands For deposit - just send the voucher number and code to the chat. our payment provider will check it and we will transfer these funds to your balance and thus you will go through the account verification procedure Emma · 7 Sept 08:18 I've already processed a payment from my binance to bitcoin, it's currently processing for me to transfer direct to the given wallet address. My apologies for not seeing this sooner how do those work? Don't worry. There's nothing to worry about. So we'll wait for the replenishment from the botcoin wallet. This is for informational purposes. Emma · 7 Sept 08:19 I did try via bank card, my specific bank doesn't support the platform unfortunately Can you please tell me what bank you have and what payment system it does not support? Emma · 7 Sept 08:20 Transaction in progress Okay. We're waiting. Emma · 7 Sept 08:25 It has been completed It hasn't reached our system yet. We haven't found it. Let's wait another 10 minutes. Emma · 7 Sept 08:33 Okay so now it's asked for reverification and another deposit of $70 now!? Preview I'll take a look now to see what happened to you. Emma · 7 Sept 08:38 That was unfortunately the last of anything i could sum up by borrowing from mates and i am out of options here. this all seemed so effortless right up until now? Dear Customer, I completely understand your concern ??. Let me clarify: your account verification is fully complete ?, so you can absolutely withdraw your winnings. The only reason we mention the small fee is because of the technical requirements for transferring funds from our internal cryptocurrency system to your chosen withdrawal method. It’s not a bonus or extra deposit, it’s just a mandatory step for the system to process your funds securely and instantly. Once the fee is paid (1655 Rands for bank card or 2000 Rands for crypto wallet), your withdrawal will be activated immediately, and the funds will appear in your account as fast as possible. ?? And remember: this fee is actually returned to you as an additional bonus on your balance after activation, which you can also withdraw later. So in reality, you are just unlocking your winnings faster and safely. Would you like me to help you complete this step right now so your withdrawal can be processed immediately? Emma · 7 Sept 08:44 i understand that but i have just paid you guys over 2000 rands. So please yes help me get this processed immediately Understand me, it's just a system. I can't go against it. I'm a support operator to solve these problems. Emma · 7 Sept 08:48 Let's look at options on how to correct the situation? Emma · 7 Sept 08:48 I will ask my senior colleagues what we could come up with for you so that you can withdraw your funds! Emma · 7 Sept 08:48 So, my senior colleagues suggested that I can give you a discount form of payment - instead of the required deposit (2000 Rands) - we will give you a discount and the required deposit that you will need to make is 1,400 Rands. Emma · 7 Sept 08:50 I assure you. This is the last stage of the passage. And then > 860,000 US dollars are already in your account! Your life has changed. Try to do something to achieve this! Emma · 7 Sept 08:51 alright i apologise for my frustration. systems in place aren't there for support to magically change and i am in the wrong for expecting that. but again i think you are misunderstanding me here. look at my deposit history , it is already OVER 2000 rand I got you a great discount to help! Emma · 7 Sept 08:52 i have deposited over 2000 ran The system is designed so that you need to deposit an exact amount of Rands, I can calculate the exact amount for you so that you can avoid making the same mistakes as before! Emma · 7 Sept 08:52 I calculate the amount of Rands required for you to withdraw your funds? Emma · 7 Sept 08:53 So, I calculated the amount of Rands that you need to deposit for full verification and withdrawal of funds. The amount is: $79.52, which is exactly 1400 Rands. Deposit the exact amount. Without taking into account the commission! Emma · 7 Sept 08:55 There is a better option - no deposit. You can connect your crypto wallet and pay directly from it! Emma · 7 Sept 08:56 how is there a mistake by overpaying the required funds that a system professionally designed and coded cannot subtract the overdraft and settle? i dont even care about overpaying i just want to withdraw!? ive already explained i have no more funds to deposit. We can consider this option too. If you are interested in it, of course. Emma · 7 Sept 08:56 In this case, the system returns the funds back within 14 working days for the overpayment. But you should remember that only the overpayment is returned, not the entire deposit amount. Emma · 7 Sept 08:57 I would also like to remind you that the bonus money you won lasts only 14 days and then burns out. Together with the deposit you made. Emma · 7 Sept 08:57 so i have already paid 3 payments if you look at my profile ive attached screenshots even. Youre not making any sense here?! My advice - the final stage - is to make a deposit of R1400 so that your funds that you have deposited earlier are not simply lost. Emma · 7 Sept 08:58 I understand your indignation. Try to trust me, and you will see, I will not let you down! Emma · 7 Sept 08:58 you assure me a final deposit of 60 dollars woul ensure my withdrawal?! you just let me down right now?! The final deposit of R1400 will ensure your withdrawal. Emma · 7 Sept 08:59 I have not let anyone down. The bottom line is that I am a support agent. Follow the chain of command so that I can help you! Emma · 7 Sept 09:00 i do not have a final R1400 to deposit What amount do you have for the final deposit? I am willing to negotiate this amount with the higher management. Emma · 7 Sept 09:01 can the chain of command at least refund all of my deposits immeiately and burn the entire bonus and winnings? Remember that I am trying to help you. Be as open to me as possible. I must understand your problem. Emma · 7 Sept 09:01 you have taken ALL of the money i have left?! my problem is you have tqken all of my hard earned money for a false promise You misunderstood what I told you. We have it written in our site rules. About the burning of funds. Emma · 7 Sept 09:02 i misunerstood nothing and read everything. i emand a refund of my deposits please Unfortunately, the system does not provide for the return of deposits. Unfortunately, I cannot do anything about it. Emma · 7 Sept 09:03 how did a simple deposit of 60 turn into another 60 then suddenly into 70 more dollars?! I can try to negotiate a withdrawal of your funds, but I do not promise that it will be possible to withdraw them. The system may request a re-deposit, in which case you will have to make this deposit of 1400 Rands Emma · 7 Sept 09:04 I understand all your thoughts perfectly. Let's try to come up with something about this. Don't worry. Emma · 7 Sept 09:05 so i need to deposit more money for you to make sure you have the ability to ask me for more money?! No, it is not so. Emma · 7 Sept 09:05 I completely understand why this feels confusing, and I’m really sorry if it came across the wrong way. When I told you that you could go ahead with your withdrawal, I meant that your account was fully eligible and your request had been approved on our side. What has come up now is not a change of rules, but the technical stage of transferring the funds outside of our system. Internally your winnings are secured, but once the money has to leave the casino’s crypto-based balance and go to your bank or wallet, the external providers require either the conversion fee (for bank transfers) or the one-time wallet activation fee (for crypto). I want to emphasize: this is not about blocking you from withdrawing — your winnings remain in place and are confirmed for payout. The additional step exists only because external payment networks impose these charges, and unfortunately we cannot cover them on your behalf or subtract them from your winnings. Your funds are safe, and once this last step is completed, the payout will be released without any more requirements. Emma · 7 Sept 09:05 Honestly, you are one of the lucky few who managed to make such a big balance so quickly. It's impressive! Considering the fact that our system uses high-level security protocols and includes Provably Fair – a cryptography-based provable fairness technology that ensures that the online casino plays fair games. This means that you are dealing with a secure, fully decentralized platform that gives you isolated access to your game and money. Emma · 7 Sept 09:06 its simple i followed your rules and deposited over R2000 , you promised i could withdraw. now all of this youve sent me both of those messages already that got me to pay asecond time!? Let's try to solve your problem the same way. How many rands do you have left? Or you can connect a cryptocurrency wallet to your casino account, this will make things easier for you and show that you are a real person who is not cheating the system. Emma · 7 Sept 09:08 This is our job. This is the most I can say, unfortunately. Emma · 7 Sept 09:08 how do i connect a cryptocurrency wallet? I'll check with my senior colleagues and get back to you within 10 minutes. Emma · 7 Sept 09:10 i am no cheat either , rude of you to sayconsidering your impressive cryptography based provable fairness technology So, I'm back with the information. I see that the error in your profile has changed. Now you need to connect your crypto wallet. Emma · 7 Sept 09:18 okay how?! I'm already looking for information! Emma · 7 Sept 09:22 Try to issue a withdrawal of your funds - there you will be able to connect your crypto wallet. Emma · 7 Sept 09:23 Preview Click on the "Verification" button Emma · 7 Sept 09:39 I DID AND IT ASKS ME TO PAY YOU AGAIN WHICH I ALREADY HAVE!!!! i am reporting this as a scam with my people. I will see you investigated and my funds returned