Description

A company called ecowave home comfort cold called my elderly mother (96 years of age). A "sales" representative came to her home where she lives alone. My mother was convinced to purchase a new water heater. Payment in full was suggested ( prior to installation) . My mother wrote a cheque to this company for $7500.00. The invoice has no taxes included, no mention of model #, no warranty/ gaurantee information. My sister and I wrote an email to ecowave stating we wanted to cancel the contract, cancel the installation and cancel her cheque. We did receive a call back saying it was all taken care of. Someone did bring back her cheque. Representative lied to my mother. Claimed her tank was over 10 years old, they work with the company my mother rents her water tank with (Reliance), work with the gas company that sends her information to a call center which is where they got her contact information. My mothers tank is 9 years old. I spoke with reliance who do not know this company and do not partner with them. I have not been able to speak to anyone at ecowave. I cannot say with certainty that this was a scam. I do not know if a water tank would have been installed by ecowave. But I do know they have unethical business practices. A senior should not be advised to purchase a water heater, that will not be maintained and will be an expense. Full payment should not be asked for before delivery and installation.