Description

I ordered ??LAST DAY BUY 1 GET 1 FREE??2025 Colour Changing Mature Skin Foundation on July 25, 2025, First of all, I was over charged for "sales tax". The product cost was $15.99, and shipping was $6.99, insurance $.80, making a total of $23.78. I was also charged $7.13 for tax which was incorrect, making a total of $30.91. I immediately emailed Banbain and explained that I was charged too much for tax and that it should have only been $.96, making a correct total due in the amount of $24.74. They did in fact refund $7.13 to my PayPal account. I received several notices stating the product had been shipped and listed a USPS tracking number to track the package. I waited for a month and had not received the package. On August 25th I checked the tracking info and saw that it said the packaged was delivered to me, when in fact it had not been. I contacted Banbain again and was told that I would have to check with the local post office to see where the package was. I called the post office and spoke with the Postmaster and gave him the tracking number. It was letters mixed with numbers. He advised that this was not a US postal tracking number that they only used all numbers, and that he couldn't help me. I immediately contacted Bainbain again and all I got was another email telling me the same thing over again. After not getting anywhere with them, I contacted PayPal through their resolution center and explained the entire situation. I ended up escalating the case and received an email today stating that they denied my case because Banbain furnished them with the fake tracking info saying the package had been delivered. I am so angry that they won't acknowledge that it was fake tracking info, especially since I am apparently not the only one who has had problems with them. I plan to file an appeal on their decision.