Description

Our child found this site by searching for “heavy duty cases” on Google. The Casebus site came up advertising their “military grade” products and quality product designs. Upon checking them out we ordered the “Hutton” version of their case for the iPhone 16e. Everything seemed fine initially but after we received the shipping email (which was surprising fast) the actual product took more than a week to be track-able because it had to come from China and communications through email with the company inquiring about the location of the product were in broken English. At this point red flags were popping up for us. We didn’t receive the case for approx 2 weeks from the date we were told it shipped. The case seemed okay once received, but it quickly started to break. The kickstand broke off within a week after normal use. The charger port plug fell off, and the screws became loose, needing to be tightened daily and then became stripped and were useless. The red finish also started to chip off. We contacted the company about this and they just offered to send another case. We received the replacement case and all of the same problems occurred. Furthermore, the case pictured on the site has noticeable differences to the one we received: The way the stand is connected to the case (it’s shown as being bolted onto the case in one photo but in reality it’s glued on). When we want to leave a review we are unable to. The site appears to share generated reviews or very cherry-picked reviews.