Description

Scammer contacted our office by phone to follow up on a fax request sent for a back brace for a patient. Fax from "Synergy" had a letter of medical necessity for DME (back brace) and contained patient's doctor's name, business address, phone & fax numbers, NPI number as well as a prior authorization prescription with patient's name, date of birth, address, phone number, Medicare policy number and other info. Patient was contacted before fax was returned, she denied needing the back brace and stated she was confused because she had been getting calls about this too and didn't understand why.