Description

I ordered Ultra-Powerful Cordless Handheld Vacuum / With LED Light and Quick-Charging Function / Portable Vacuum for Wet & Dry / Lightweight and Quiet It was delivered on July 15. The site states: All orders from Oryzom can be returned within 14 days. To ensure our return guarantee, we kindly ask that items are tested only as they would be in a physical store. Please make sure that the item is returned complete, in its original packaging, unused, and undamaged. If items are not returned in their original condition, this may result in a partial refund. For more details on returns, please refer to our Terms and Conditions. How to Request a Return: Email your return request to support [at] oryzom. co .uk I emailed the address shown on July 18, and received an auto reply: "Hi Jon, Thank you for reaching out. We're currently experiencing a high volume of support requests and may take a bit longer to respond than usual. Rest assured, your message has been received and we’ll get back to you as soon as possible. We appreciate your patience and will respond at the earliest opportunity. Best regards, Oryzom Support Team" I tried several more times, and received the same reply. I received other auto replies that look like this: " Support oryzom2025 [at] gmail.com via zendesk. com Tue, Aug 12, 9:04?PM (12 days ago) to me Your request (12984) has been received and is being reviewed by our support staff. To add additional comments, reply to this email." Finally, on Aug 16, I received a meaningful response: "Support-VacLife support [at] vaclife .com Sat, Aug 16, 3:44?AM (8 days ago) to me Hello, Thank you for reaching out. I am so sorry for the problem you encountered. May I have your order number for after-sale service first? You can find it at this link: [amazon link] Yours, Yvonne" I replied on Aug 16 that I had bought the item directly from their website, and not from Amazon. I have received no reply and have followed up.