Description

On 8/2 I ordered some insoles for my 6.5 year old child. It arrived around 8/13 but was an adult size. I contacted the vendor Footstr (Footstr.com) on 8/15 to notify them of this and ask for instructions to return the product. No answer. I send another request on 8/19 only to be told that they’d closed their return operations in the US. Something that is not mentionned on their website. In the contrats: the website states a satisfaction guarantee and no questions asked return policy. I explained that I have no use for a large size insole and need to send it back. They started asking for further explanation for my request, picture proof of the size issue (which I provided show if the large insole ne t to my child shoe and mine for comparison). They came back with a size chart stating that the size sent was correct; which is evidently not the case. They are doing everything not to refund a product that I can use despite my rights and their advertised returns policy. Very disappointing and dishonest practices.