Description

Ordered a dog life jacket online from company listed in California. There was no indication item was coming from China and took 3.5 weeks to reach me, with 30 day return period from time of order, not delivery, which had not been previously mentioned in refund policy online. Item of poor quality and didn't fit specifications given. Initiated return policy and to date have multiple daily emails with more demands - photos of item next to another personal item, etc. Then advised could be returned to address in China and to provide either tracking number OR photo of postal receipt. International tracking costs almost as much as the item, so provided postal receipt. Now multiple and repeated demands for tracking number and saying item cannot be refunded without it, but has already shipped. Checked online reviews and multiple reports of this company not sending items or sending items that are of poor quality or don't match photos/description on website. It seems I am not dealing with Paw Print Pad directly but some entity called Premier Trust Store, also with reviews claiming they are a scam. Paw Print Pad does seem to have a physical location in Fontana, California so buyers are not aware of the issues they end up dealing with when they order from them. There is no customer phone number provided on the website. Even though they stated in their email I could use a postal receipt, it seems this is a ruse and now are demanding a tracking number, which is impossible to get. I believe I will not receive any refund for this item.