Description

I initially received the advertisement for this vacation package agency via fax at my place of business. I purchased a resort package for two people at the price of $498.00 in 02/2024 - I was contacted in 08/2025 regarding booking dates, and to collect an additional fee of $350.00 per person, totaling to $700.00 for a two-person package, as it was explained to me, this amount would be for resort fees and taxes. When requested to pay this amount via Zelle, I began questioning the representative whom claimed his name was 'Steve' at phone number (305) 900-7043 - Which upon searching WhitePages, is a private cellular device belonging to someone with the initial H.H. - He became very aggressive in demeanor, and began repeatedly calling my phone, and stating he would contact the other party to obtain payment, as well. After he was confronted regarding the concern of scamming, he hung up, and proceeded to send a text message requesting my personal bank account details so he could access my account remotely to make the additional payment. When I inquired about the legitimacy of the business and requested the business' information he stated the website is vacationvacay.com (advertised website is - vrpvacay.com) and provided a 1-800 number that was not in service. He stated the physical company was located in Orlando, but could not provide a physical address, and stated the customer could call from 'any number you can find online for the company' to resolve this matter (Did not know the working phone number or address for said company). A similar occurrence seemed to have happened to another consumer, as well (please see attached).