Description

On July 15, 2025, I called BlueShield to change my pharmacy plan to change a prescription to 90 day refill. I was transferred to the pharmacy department and after talking with the woman for a while she decided she couldn't help me and said she was transferring me to someone who could. I then began talking to a man who said he could change my pharmacy plan to the "contraceptive drugs/devices retail 90 day". He told me I would have a one time payment to "upgrade" the pharmacy part of my insurance plan. I was transferred again to a different woman who asked for my bank account and routing number as well as my social security number. She said it would take 24 hours for the payment to process and up to 14 days for the plan to update. I called my pharmacy last week to check and they confirmed that the request for a 90 day supply had been filled. I picked up my prescription and they checked again confirming it had gone through. I noticed on August 18th that I had 4 unknown charges on my bank account with the description "AetnaContinental DES:INS PYMT". I called Aetna who said they have no record of a membership from me and no record of payments being processed. I then called Blueshield who also said they had no record of payment during that time and that they surprisingly had no record of my phone call at all from July. I looked back in my phone records to find when I called Blue Shield. On the 15th and 16th I have two numbers that seem suspicious (1 877 740 0692 and 888 554 7679). I called the first number and a man picked up. I said I needed help with my health insurance and when I asked what company he works for he said "the state". I said I have four unknown charges on my account from Aetna and he hung up promptly. When I googled the second number I found this website https://www.hhwga.com/ which also seems like a scam. I was redirected to these numbers after calling the BlueShield Customer Service number. There is no way I would have found or called either of these unknown numbers. Additionally, I was transferred several times after calling BlueShield and the request for a 90 day refill did go through BlueShield to my pharmacy.