Description

I purchased a ring from the website that claims to sell jewelry that is “conflict-free gemstones and sustainably-sourced materials to create visually-identical diamond alternatives.” They claim to be selling the jewelry from Paris but instead it arrived from China. It was supposed to arrive in beautiful packaging, in a nice box, instead when it finally arrived 4 weeks after purchase. It was wrapped in a small piece of bubble wrap. And in order to make a return, you need to send it back in the original packaging, but there was no packaging! Their policy specifically says “the box” to return it in!!! The quality of the ring is the cheapest I have ever seen. It looks like it was purchased from a 25cent coin machine!! On top of that, they hide a membership clause in your purchase! So when you make your first purchase, 2 weeks later expect a membership fee on your card that will appear every month until you cancel. This is not something disclosed to you. I still can’t find where that membership clause is but this was their response to me: “We're sorry to hear that there is confusion with the $39.99 charge that we tried to take out. The charge is the monthly charge for the VIP Club membership. It shows that you were enrolled in the program when you purchased the first product from our store at a VIP discounted price.”

BBB Notes as provided by the FBI: 

WHAT TO DO IF YOU ARE A VICTIM
If you are a victim of an online shopping scam, the FBI recommends taking the following actions:
• Report the activity to the Internet Crime Complaint Center at www.IC3.gov or your local FBI field office, which can be located at www.fbi.gov/contact-us/field-offices.
• Report the activity to the online payment service used for the financial transaction.
• Contact your financial institution immediately upon discovering any fraudulent or suspicious activity and direct them to stop or reverse the transactions.
• Ask your financial institution to contact the corresponding financial institution where the fraudulent or suspicious transfer was sent.
If you believe you are the victim of an Internet scam or cyber crime, or if you want to report suspicious activity, please visit the FBI’s Internet Crime Complaint Center at www.IC3.gov.