Description

eDreams markets itself as a third party website where you can buy plane tickets for flights. On their website, they offer a two week free trial for their Prime subscription. But what they don't tell you is that signing up for the two week trial automatically enrolls you into a 12-month commitment where you pay $9.99 a month afterwards. Their fine print is what really scams customers. And on top of that, they make it extremely difficult to cancel a subscription. I was on a call with customer service for 30 minutes before they would cancel my 12-month subscription after I threatened to report them to the Federal Trade Commission. Even then, they would not refund the pending charge for a renewal that was made to my account the day prior to the call on August 8th. I'm incensed because there are probably other older customers and those with language barriers who couldn't navigate this situation and I was able to because I know my rights. There was not easy "click to cancel" button that would have allowed me to stop the recurring charge and I also never received a notification ahead of the end of the free trial and the start of the monthly subscription except when I started the free trial when I bought a plane ticket.