Description

The Harper and Lane website describes a 50-year company history, and the items they present to sale appear to be good quality. Iordered a dress. The dress I received was made out of cheap fabric that looked and felt like acetate. Per the website instructions, Iemailed them to request refund instructions. We ultimately had several email exchanges. My responses to every one of their emailswas to clearly state my request for a refund. First, they requested a picture or the item, which I sent. Then they offered me areplacement item for free, but I would have to pay $12.95 shipping for it and would not have to return the dress. Then they offered a20% refund without me returning the item, then a 50% refund without me returning the item, with the stated intention of 'saving methe cost of shipping the item to China' for the refund. They sent me the return address in China, and as someone who has livedoverseas I could tell it is not a valid address. This is the address they provided: Country: China Province: Zhejiang Province City:Hangzhou District: Qiantang District Street: No. 17, 8th Avenue Complex / Park: Tianma Sihong Park Building: Building B, 2ndFloor Additional location description: Behind the passage Warehouse: Minguang Warehouse B Recipient: Kitty Yang Di Postalcode:310018 Phone: 19032237352 They misrepresent their items and make it virtually impossible to obtain a refund.