Description

A few days ago when we were trying to open my husbands gmail account on our home computer but we were not able to access his account yet I had no problem accessing mine, when we attempted to access his it said the account was locked and we got a message on the computer screen to click to get help logging back in. I had to supply my husbands name, phone # and gmail address, within a minute my husband received a call on his call phone from a person named “Ronnie” from “Geek Pros” calling to help him get back into his account. My husband handed me the phone and "Ronnie" who *** * ******* ****** *** said he was located in Mississauga, Ontario. Right away he asked me to give him access to share my screen (Ctrl + window button +Q keys), he said there were trojans on my computer and all of our email accounts were froze up (which they are not) and that I had no firewall and there were people from over 14 countries on my computer, he said to stay on the phone for about 45 minutes and he would fix my husbands gmail account. Then he told me to write down this information, they were a company that would sell me a full security package. “Metapod Media Inc, Ph:888-658-7316”, then he started putting prices on my screen, "2 year protection plan: $699.99 and 3 Year Protection Plant:$999.99" I told him no way we could afford that especially since all we were trying to do was log into my husbands gmail account. Next, he gave me a discounted pricing for people over 60, "$299.99 for 2 year Plan and $399.00 for 3 year plan" This all started sounding phishy to me and I told him we were calling our grandson to come over and get involved as he is more computer literate, I told him our grandson would be here in a few minutes as he just lives a few streets over from us, all of the sudden "Ronnie" from Geek Pros hung up on me. The next day, my husband received another call from Geek Pros asking if he needed any more help, which my husband said "No" and hung up. Today, my husband received a text message for "unverified Apple Pay usage”. My husband has an Iphone but does not engage in Apple pay to the best of our knowledge. He received the message about 45 minutes ago but didn't see it until about 15 minutes ago. The message read "We noticed some unusual activity on your Apple ID (Case ID:64918273508) account and want to ensure your information remains safe.” He has not clicked on any links, the message then said there was a transactionof $215.45 at "Electronic Hub USA" Date/Time:August 8, 2025 at 10:47 am (PST)Device: IPhone 14 Pro, used in San Diego, CA", my husband does not have any payment accounts on his phone, I (his wife) take care of all monetary transactions myself or, when my husband does make any purchases he uses cash or a single credit card. The text goes on to say "If you recognize this transaction no action is needed. I this activity is familiar no action required, and the transaction will proceed within 24 hours. If no, contact Apple Support immediately at +1-855-996-0913 for assistance or Billing Help: https//getsupport.apple.com/" This seems to be some sort of phishing attempt as my husband does not use an Apple Pay account, we are now wondering if it’s the same group of people at the “Geek Pros” from a few days ago, now that the have my husbands phone number. My husband has a different series IPhone than the one listed as making a charge and my husband is in Mighigan, and has never been to California in his entire life. My husband doesn't really do much on his phone except make calls, texts or take pictures. This is the first time he has received such a text.