Description

Charleston boutique promotes itself as a US based store. The item ordered was a dress and the item received was not the same as advertised. It is extremely poor quality, a different color and a different style. The business states that I must pay for return shipping for an item that I did not order and that I must pay fees to ship to China ranging from $50-$125. The website promotes a 30 day money back guarantee. The customer service agent has responded three times with proposed discounts to keep the item. Charleston Boutique uses fraudulent marketing, a bait and switch order fulfillment process, and bad business practices to refund money. Their mailing envelope has a US address. It took 2.5 weeks to receive the item. Buyer beware. I am still waiting to see if we can resolve the issue. Highly unlikely.