Description

I am writing to raise concerns about a travel agency operating under the name Victoria Travels, with an online presence at https://victoriatravels.ca, and claiming to be located at 1150 Douglas Street, Victoria, BC. On August 5th, 2025 I came across Victoria Travels AD online and contacted them via Whatsapp for assistance with booking flights. However, I have encountered serious concerns regarding their professionalism and legitimacy. The issues I experienced include: Their website appears professional; however, their airfare quotes are significantly lower than what I received from other verified travel agencies — to the point of appearing unrealistically cheap. Moreover, there are lots of errors in the language used which raised my suspicion. When I asked them to confirm their registered business name or license details, they were unable or unwilling to provide this information. This raises red flags about the legitimacy of the operation. While I have not made any payments or bookings, I am concerned that others may be misled into engaging with this agency based on pricing that may not be genuine. I respectfully request that Consumer Protection BC review whether this business is properly licensed and operating in accordance with provincial consumer protection and travel industry regulations. Despite multiple attempts to contact the agency for clarification and resolution, my concerns remain unaddressed. Furthermore, I have reason to believe this business may not be operating from a physical storefront as claimed, nor does it appear to be a registered or certified travel agency under provincial regulations. i Submitted partial payment to them and after recieving the payment they never responded and shut their phones. When I asked the address they gave me a physical center which belongs to Bay Center at Victoria. Given these circumstances, I respectfully request that your office investigate this matter to determine whether Victoria Travels is operating in compliance with applicable consumer protection laws and travel industry standards. Thank you for your attention to this matter. I look forward to your response and any next steps required from my side. Please take validating steps to enquire about them. I have the names of the people which i won't publish but you can get it from me.