Description

I agreed to a US$1 payment to test the service, fully expecting it to be a one-time trial. During sign-up, they tried to upsell me on various add-ons, but I declined all of them. I assumed that was the end of it. Then, unexpectedly, I noticed a mysterious charge of CAD$56 on my account. When I contacted their support team, they pointed to an email I had received - buried at the very bottom was a line saying, “Your trial access, which you purchased for 1 USD, ends soon, on 2025-08-03 15:45:46. Starting from 2025-08-03 15:45:46, your subscription automatically renews for 39 USD every 30 days.” Although they (although I'm sure it is a form email as they get so many like this) responded quickly to my inquiry, they refused to issue a refund. Instead, they offered me some vague credits. At no point was it made clear that this would become a recurring monthly subscription. The whole process felt misleading from the start.