Description

On May 3, 2025 I ordered 6 bottles of OzemBurn Max by Zenvitta for $294.00. They arrived with the wrong label. That made me distrust the product and the company. When I was about to contact Zenvitta, I received and email telling me about the wrong labeling and offering a free bottle by filling out a form. I did it because I wanted to read all the ingredients and most of all to see the FDA seal. Never received it. Contacted them by phone, the only time I could get a hold of anyone, and asked for the return. They instructed me to do it online, which I did. I received automatic mails offering me to keep the product with a 30% refund, then 50%, then 70%. It was ridiculous since I clearly stated since my first email that I have lost all confidence and trust in their product and wanted a full refund. Finally I was received an email on June 13, 2025 from João Marcos, Direct Support Team, asking me to send the product back to 11870 62nd St. N Largo, FL 33773 with my full name, order number, and a note saying “Return for full refund”. Also to send the tracking number and proof of postage so I could receive the refund 7-14 days after the return was received. I send the product back following all the instruction on June 16, 2025 paying $7.15. Waited more than the 14 days and contacted them again and again by text, by email. I have not receive any answer, nothing from Zenvitta since June 13 when João Marcos sent the instruction on how to send the product back.