Description

Saw and ad on Facebook for an electric diamond painting pen. Placed order on July 14, 2025 and it was confirmed it shipped from overseas and took a while, but my order was finally received about two weeks later. Everything was in the order that was on the ad however, the pin broke within a week of using it I immediately reached out to the customer support email address provided on the website. I explained the situation and asked for a replacement. The website says that someone will respond within 48 hours, but no one has responded and it’s been nearly a week. I also tried to contact the seller via Instagram messenger and Facebook messenger, but I have received no response or acknowledgment there either. There was also a chat function on the website where you talk to a bot and that was not even able to find my order number my name or my email address, despite the fact that I’m I was looking directly at the email while I was trying to get help. In the meantime, I am still receiving promotional emails from the company. I also placed a comment under the ad that I saw on Facebook asking for help and got no response now I have a broken pen and I am out of $60.